1.1. “ Additional Fees” means any fees payable by the Guest other than the Rental Charge, including (but not limited to) card handling fees, insurance costs, heating supplements, hampers, pet charges, damage charges and cleaning charges.
1.2. “Booking” means the reservation of the Property by the Guest
1.3. “Booking Conditions” means these terms and conditions
1.4. “Deposit” means
1.4.1. 50% of the Rental Charge; or
1.4.2. If the holiday is due to commence within 90 days of the date of a Booking, 100% of the Rental Charge
1.5. “Guest” means the person or persons making the Booking
1.6. “Holiday Confirmation” means the confirmation of the Booking issued by the owner to eh Guest once the Initial Payment has been processed.
1.7. “Initial Payment” means the payment of the Booking Fee, the Deposit and any applicable Additional Fees
1.8. “Property” means the accommodation for which a Booking is made
1.9. “Property Owner” means the owner of the Property/Dome
1.10. “Rental Charge” meant the total rental charge payable in respect of the Booking
1.11. “Short Break! Means a holiday for a duration of less than seven nights
2.1. The Property Owner can take and arrange Bookings
2.2. Once the Initial Payment has been made and a Holiday Confirmation has been issued by the owner, a legally binding contract shall exist between the Guest and the Property Owner pursuant to which the Property Owner will make the Property available for the period set out in the Booking. For the avoidance of doubt, the no other Agent shall be a party to such contract.
2.3. The contract shall be subject to these Booking Conditions and any other special conditions made known to the Guest at the time of Booking
2.4. The owner accepts liability for any defects or unavailability of the Property or any other problems with the holiday. The Guests right of action (if any) shall be against the Property Owner and not any other party
3.1. The Property Owner requires a 50% non-refundable deposit to book your experience. Full payment is due 90 days before the arrival date. You are welcome to pay off your booking balance as and when you wish before the 90 days due date. This can be done via your booking online portal.
3.2. Bookings may be moved up to 21 days before arrival. Bookings may only be moved once and must be on a like for like basis, subject to availability. Guests can chose to move their booking to a premium date however the remaining balance will be charged to the card kept on file at time of re booking. For any extenuating circumstances under 21 days before booking arrival, we shall review on a case by case basis. All booking payments are non-refundable. Luna Domes will fully support all insurance claims for guests if required.
3.3. Where the Property Owner has not received full payment by the due date, a reminder letter will be sent and an admin charge of £15 maybe be added to the balance. If the balance is not received within 7 days of that reminder, we reserve the right to treat the booking as cancelled by the customer and as such shall have no claim against Luna Domes for compensation or reimbursement.
3.4. All prices stated are cash prices in pounds sterling. Any charges raised against the owner by its bank for handling bank transfers or any other payments must be reimbursed by the Guest to the owner within 7 days of the owner’s request to do s.
3.5. The owner reserves the right to correct any error in advertised and/or confirmed prices
3.6. The Property Owner may charge a good housekeeping bond. The Owner shall liaise directly with the Guest to collect and (if appropriate) return this bond
4.1. Immediately upon receipt of the Holiday Confirmation from the owner, the Guest should check the details and notify the Property Owner of any mistakes/errors made by the owner as soon as possible and in any event within seven days; no changes can be made to the Booking after this time. The Property Owner reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Guest.
5.1. The guest should notify the Property Owner immediately in writing if he/she wishes to cancel the Booking. The cancellation only takes effect when the Owner has received written confirmation from the Guest. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.
5.2. No refunds will be given on the cancellation of a Booking by the Guest
5.3. This agreement shall be binding on, and ensure to the benefit of, the parties to this agreement and their respective personal representatives and successors, and reference to any party shall include that party’s personal representative and successors.
6.1. In the event that the Property Owner being unable to arrange onsite accommodation for whatever reason, the Property Owner will endeavour to arrange alternative accommodation for the customer of an equivalent type and standard in as close proximity to the site as possible. The Property Owner will refund the booking balance however the customer will be liable to any costs associated with alternative accommodation.
6.2. If the Guest has paid any money in respect of a Property and that Property subsequently becomes unavailable, the Property Owner will use reasonable endeavours to obtain a refund for the Guest of all monies paid by the Guest.
6.3. The Property Owner is not liable for any costs associated with alternative accommodation which must be paid by the Guest.
6.4. Save as set out above, the Property Owner shall have no liability for the cancellation or alteration of a Booking.
7.1. The details relating to any Property described on the website were correct at the time or printing
7.2. Upon becoming aware of any material inaccuracies in any published description of the Property or material changes to the Property, the Owner shall endeavour to correct them in future publications and inform the Guest. The Owner may, in its sole absolute discretion, offer the Guest the option to treat the change as a Cancellation Event and clause 6 shall apply accordingly.
7.3. The Property Owner cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure.
8.1. Guests are advised to take out holiday insurance
9. Responsibilities of the Guest
9.1. During the period of the Holiday, the Guest (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the Property Owner) as follows:
9.1.1. That the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;
9.1.2. That the Property will be used solely for the purpose of a holiday by the Guest and his party;
9.1.3. To show due consideration for other parties (to include, but not limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours);
9.1.4. To allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday;
9.1.5. To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Guest occupancy and for any consequential loss
9.1.6. To report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Guest during the holiday and to reimburse the Property Owner with the cost of replacement and or repair. The Property Owner reserves the right to make a claim against the Guest for repair or loss as a result of damage caused;
9.1.7. To arrive after 4pm on the arrival day and to vacate the Property by 10:30am on the day of departure unless prior arrangement has been agreed with the Property Owner and/or the Holiday Confirmation states otherwise;
9.1.8. Not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
9.1.9. To notify all other members of the Guest’s party of these undertakings
9.2. In the events of a breach of any of the undertakings set out in clause 9.1 the Property Owner 9or his representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the Holiday, In either case the Guest shall deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
10.1. 2 well behaved pets are allowed in the property. If a Guest takes a pet to a Property that does not allow them, or exceed the stated number/size of pet, the Property Owner (or his representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the Holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
10.2. The Guest is liable for all damage caused by his/her pets. The Guest should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy and additional charge for any extra cleaning required after the Guest’s occupancy. The Guest must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Guest breaches this clause the Property Owner (or his representative) may notify the Guest of the breach and if the Guest continues to breach this clause the Property Owner (or his representative) may make the Guest leave the Property before the end of the Holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
10.3. Without prejudice to clause 10.2 above. Registered assistance dogs are allowed in our properties, in addition to the two pets. The Guest must notify the owner or his representatives of the intended presence of ay assistances dogs prior to booking. Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present.
11.1. The Guest’s (and all other members of the Guests Party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
11.2. The Property Owner shall accept no liability to the Guest for any loss, damage or injury howsoever caused to the Guest or to the Guest’s personal property (or to persons in the Guests party of their personal property) during their stay at the Property.
11.3. The Property Owner shall accept no liability for the non-removal of brown M&M’s from bowls of M&M’s found at the property
12.1. For the purpose of the Data Protection Act 1998, all personal and other information and details collected by the Property Owner in the course of its business, belong to the Poperty Owner and will not be disclosed to any third party except to the Property Owner (and/or his representatives) in connection with a Booking.
13.1. In the unlikely event the Guest may have cause for dissatisfaction, the Guest should contact the Property Owner (or his representative) as soon as possible
14.1. No liability can be accepted and no compensation will be paid by the Property Owner, where the Guest or his personal property (and/or any person in the Guests party and/or their personal property) suffer and loss, damage, inijury, disappointment, inconvenience, of otherwise, or where the performance or prompt performance of any obligations by the Property Owner are prevented or affected, by any event which the Property Owner could not have reasonably foreseen or avoided including war, threat or war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, pandemic, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Property Owner
15.1. All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.
